Tree Service Dispute Response
I run a tree service business and need help crafting a professional response to a landlord client. They requested a 5% discount ($175) to compensate for debris removal after my crew left 3 large branches and smaller debris at their property. I initially understood they wanted compensation because their tenants had to remove it. However, when I returned to the property today, the debris was still there - meaning no one removed it. Additional context: * I already waived a pet waste fee despite significant waste in the yard * This is my first negative feedback in years of business * I want to maintain professionalism while addressing this fairly How should I professionally communicate that the 5% discount no longer seems applicable since the debris wasn't actually removed? Please provide a diplomatic email response that maintains the business relationship while standing firm on fair compensation.
Potions AI
Dear [Client's Name], Thank you for reaching out and sharing your concerns. I truly value your business and strive to provide the highest level of service and professionalism. Regarding the debris left on the property, I initially understood that your tenants had arranged for its removal, which is why I considered your request for a 5% discount as compensation. However, during my recent visit, I noticed that the branches and smaller debris remain on site, indicating that removal has not yet taken place. Given this, the discount you requested no longer seems applicable since the debris has not been cleared as originally assumed. I want to assure you that my team is committed to addressing any outstanding issues promptly and would be happy to discuss options for removing the debris to your satisfaction. I also hope you know that I have already waived the pet waste fee as a gesture of goodwill. This is the first time I’ve received such feedback in my years of service, and I take it seriously. Please let me know how you would like to proceed so we can ensure your property meets your expectations. Thank you again for your understanding and continued partnership. Best regards, [Your Name] [Your Business Name]